Privacy Policy
Last updated: 21, October 2026
EverMe (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by EverMe.
This Privacy Policy applies to both the EverMe.ai (the “Site”) and the EverMe Application (the “App”), and its associated subdomains (collectively, our “Service”) alongside our application, EverMe. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
By using EverMe or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our Site or App, or use our Services. Continued use of the Site or App, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent in the settings menu of the App, or by contacting us via email at support@everme.ai.
Feature-Specific and Supplemental Notices
This Privacy Policy describes our practices across the Service as a whole. Some features, integrations, partner offerings, and in-person experiences involve information practices specific to that context.
Where that is the case, we provide a supplemental notice at or before the point where the information is collected, describing what is collected, how it is processed, who receives it, and how long it is kept.
Supplemental notices form part of this Privacy Policy, and where a supplemental notice conflicts with this Privacy Policy, the supplemental notice governs for that feature or experience.
If we introduce a new category of information or a new purpose that is not described in this Privacy Policy or in a supplemental notice, we will disclose it and, where the information is sensitive or health-related, obtain your affirmative consent before collecting or using it for that purpose.
Definitions and Key Terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:
Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to EverMe Wellness, Inc. (1521 Concord Pike, Suite 201, Wilmington, Delaware 19803) D/B/A “EverMe”, that is responsible for your information under this Privacy Policy.
Country: the United States, where EverMe Wellness, Inc. is incorporated. EverMe also maintains operations in Canada.
Customer: refers to the company, organization or person that signs up to use the EverMe Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit EverMe and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Personnel: refers to those individuals who are employed by EverMe or are under contract to perform a service on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information (including a personal identification number) allows for the identification or identifiability of a natural person.
Service: refers to the service provided by EverMe as described in the relative terms and conditions and on this platform.
Third-party service: refers to a third party that provides services to us or that makes content, products, or services available through the Service.
You: a person or entity that is registered with EverMe to use the Services.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data Collected Automatically
When you visit and use our Site or App, we and our technology partners may automatically collect and store the following information, using cookies, pixels, and software development kits (“SDKs”) as described in Cookies, Pixels, and SDKs below:
1) IP address
2) Hardware and software details
3) Clicked links
4) Content viewed
5) Device identifiers, including your mobile advertising identifier where your device settings allow it
6) Crash and error reports
7) How you found us, such as the ad or link you clicked before visiting the Site or installing the App
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site or App, or that you directly provide to us through our Site or App or Events:
1) First and last name
2) Age
3) Date of birth
4) Sex
5) Email address
6) Auto fill data
7) Behavioral Data (interaction with content, navigation patterns, clickstream data, time spent on specific features, drop off, and learning progress)
8) Technical Data (Device type, operating system, browser type, IP address and associated location, session time, and crash reports)
9) User-Generated Content (In-app feedback, saved highlights within the app)
10) Entry Point (Conversion from advertisements to app sign up)
11) External Sharing (Sharing to social media, use of sharing to messages feature without seeing the content of the messages)
12) User Service Requests (via email)
13) Cookies Consent
14) Wellness Data, as described in Wellness Measurements below, including camera or microphone input used to generate a measurement
15) Billing and subscription information
16) Your questions to EverMe, our answers, and chat memory, whether you use the App or an AI assistant connected to EverMe
17) Lab reports you upload, and the values and reference ranges we extract from them, as described in Labs below
How We Use The Information We Collect
Any of the information we collect from you may be used in one of the following ways:
1) To personalize and improve your experience (your information helps us to better respond to your individual needs)
2) To improve our Site or App (we continually strive to improve our offerings based on the information and feedback we receive from you). Examples include to enhance security, identify performance issues, track errors for improvement in next releases, and optimize app features.
3) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
4) To process transactions
5) To administer a contest, promotion, survey or other site feature
6) To send periodic emails
7) To generate wellness insights and answer your questions
8) To secure the Service and prevent fraud and abuse
9) To evaluate, train, and improve our features and models using de-identified or aggregate information, as described in No Advertising or Sale of Wellness Data below
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy
.
Third Parties
We may share the information that we collect, both personal and non-personal, with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the Site or App, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the Site or App. We may potentially share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
Our service providers include cloud hosting, analytics, communications, and artificial intelligence providers. Artificial intelligence providers may process your questions, our answers, lab reports you upload, and other information to generate insights and answers for you. Our service providers act under written agreements that limit their use of your information to providing services to us. Our current list of subprocessors is available at https://trust.mycroft.io/everme.
Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.
Analytics, Advertising, and Marketing Partners
We share device identifiers, information about how you use the Site and App, and how you found us with analytics providers, advertising and attribution partners, and marketing communications providers, as described in Cookies, Pixels, and SDKs below. We do not share Wellness Data with them.
Technology, Measurement, and Diagnostics Providers
We use software components, models, and equipment licensed or obtained from third-party technology providers to deliver measurement and analytical features. Depending on the component, these providers may receive technical information such as IP address, device and installation identifiers, session identifiers, approximate location, licensing and usage telemetry, and, in some cases, limited measurement values used for quality, calibration, or fraud-prevention purposes.
Software components we integrate may also transmit error and crash reports to diagnostics providers so that defects can be identified and repaired. We configure these tools so that they do not receive Wellness Data.
We describe the categories of providers we use, and the countries in which they process information, in the International Data Transfers section below.
Government and Law Enforcement
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Other Third Party Disclosures
Except as described elsewhere in this Privacy Policy, we disclose your data to other third parties only in the following cases:
1) If the law requires it
2) If it is required for any legal proceeding
3) To prove or protect our legal rights
4) To buyers or potential buyers of this company in the event that we seek to sell the company
5) When you direct us to share it, for example when you connect EverMe to a third-party AI assistant, as described in Using EverMe Through AI Assistants below
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
We keep your information only so long as we need it to provide our Services to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, or when you delete your account, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
We retain account information and Wellness Data for as long as your account is active. When you delete your account, or when you ask us to delete your Wellness Data, we delete or de-identify it from our active systems within 30 days. Technical and diagnostic information, including error and crash reports, is retained only as long as needed to resolve the issue. We do not hold billing records. Subscriptions purchased through an app store are billed and managed by that app store under its own policies. Chat history, meaning your saved conversations with EverMe in the App or through an AI assistant, is retained while your account is active unless you ask us to delete it sooner. You can delete an individual conversation in the App at any time. Chat memory, meaning what EverMe learns from your past conversations to personalize future answers, is also retained while your account is active. When you delete a conversation, we delete the chat memory that comes from it. We may keep de-identified learnings derived from past conversations, which cannot reasonably be linked to you. When you delete your account, or send a Deletion Request as described below, we delete your chat history and chat memory within 30 days. We retain information beyond these periods only where we are required to do so to comply with a legal obligation, resolve a dispute, or enforce our agreements.
How We Protect Your Personal Data
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information including:
1) Encryption: We encrypt personal data and sensitive information in transit, and we encrypt personal data at rest in the systems where we store account information and Wellness Data.
2) Confidentiality: Employees will be required to sign confidentiality agreements, and access to user data will be strictly limited to authorized personnel.
3) Multi-Factor Authentication (MFA): Will be enforced for employees accessing sensitive data.
Additional security measures and details are kept up to date at https://trust.mycroft.io/everme
However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
International Data Transfers
EverMe is incorporated in Delaware. Information collected via our Site or App, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
We store information mainly in the United States. Our service providers may process it in other countries, including Canada, the United Kingdom, and countries in the European Union, and this may change as our providers change. While your information is in another country, it may be accessible to the courts, law enforcement, and national security authorities of that country under the laws of that country.
When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.
If you are located in the United Kingdom or the European Union, we will only transfer your personal data if:
1) The country your personal data is being transferred to has been deemed to have adequate data protection by the European Commission or, if you are in the United Kingdom, by the United Kingdom adequacy regulations
2) We have implemented appropriate safeguards in respect of the transfer. For example, the recipient is a party to binding corporate rules, or we have entered into standard EU or United Kingdom data protection contractual clauses with the recipient
Your Rights as a User
Under the GDPR, you have the following rights:
1) Right to be informed
2) Right of access
3) Right to rectification
4) Right to erasure
5) Right to restrict processing
6) Right to data portability
7) Right to object
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the EU: (1) your consent, including your explicit consent under Article 9 of the GDPR for Wellness Data and other health-related data; (2) performance of our contract with you, to provide the Service you have requested; (3) our legitimate interests, such as securing the Service, preventing fraud, and improving our features, where those interests are not overridden by your rights; and (4) compliance with a legal obligation. Where we rely on your consent, you may withdraw it at any time as described above.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact us at support@everme.ai.
Can I update or correct my information?
The rights you have to request updates or corrections to the information EverMe collects depend on your relationship with EverMe. Personnel may update or correct their information as detailed in our internal company employment policies.
Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by deleting your account or sending a Deletion Request as described below. When we delete your information, we also direct our service providers to delete it. Deletion does not reach information you directed us to share with a third party, such as an AI assistant you connected to EverMe, which you can manage directly with that third party. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.
To request deletion of your personal information, contact us at support@everme.ai with the subject line “Deletion Request.” We generally acknowledge deletion requests within 5 business days and complete them within 30 days, and we log each request and its resolution. When we delete your information from our active systems, copies may remain in backup or disaster-recovery systems for a limited period not exceeding 30 days. We do not use backup copies for any purpose other than restoring the Service, and if a restore occurs we re-apply your deletion request to the restored data.
If you use the Service through an employer, partner, or other organization that provides it to you under its own agreement with us, you may also contact that organization to update, delete, or receive information we have about you.
Personnel
If you work for or apply to work for EverMe, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.
You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of EverMe or any of its Corporate Affiliates (as defined herein), or that portion of EverMe or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with EverMe, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
Cookies, Pixels, and SDKs
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We and our partners use the following types of cookies, pixels, and SDKs on our Site and in our App:
Functional cookies. Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits.
Analytical cookies and SDKs. Analytical cookies and SDKs allow us to improve the design and functionality of our Site and App by collecting data on how you access and use them, for example data on the content you access, the features you use, how long you stay on our Site, etc.
Advertising cookies, pixels, and SDKs. Advertising cookies, pixels, and SDKs collect data on how you use the Site and App, such as the pages you visit and whether you sign up or subscribe. Our advertising partners use this data to measure which ads lead people to the Site or App, and to show EverMe ads on other websites and apps to people who have visited the Site or used the App. Our advertising partners may combine this data with information they collect elsewhere. We do not send Wellness Data to advertising partners. We no longer use advertising pixels on our Site. You can limit ad tracking in your device settings.
Other SDKs. Our App also uses SDKs to send emails and in-app messages, to manage subscriptions purchased through the app stores, and to report crashes and errors.
Web Beacons
To gather visitor statistics and manage cookies, we use electronic images called a “single-pixel GIF” or “web beacon.” Web beacons allow our third-party tracking tools to gather information such as the IP address of your computer, the time the material was viewed and the type of Internet browser used to access the page. This information is collected on the third party tracking tools’ servers. Our analytics providers report it to us in aggregate. If you are concerned about the use of Web beacons you can turn off your browsers’ cookies. This action will prevent Web beacons from tracking your specific activity; however, the Web beacon may still record a visit from your IP address.
Blocking and Disabling Cookies and Similar Technologies
Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our Site or App from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser’s help menu for more information.
Children
The Service is intended for adults. You must be at least 18 years of age to use the Service. We do not knowingly collect or use personal data from anyone under 18 years of age. If we learn that we have collected personal data from a person under 18 years of age, the personal data will be deleted as soon as possible. If a person under 18 years of age has provided us with personal data, their parent or guardian may contact support@everme.ai.
Third-Party Services
We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third-Party Services”). You acknowledge and agree that EverMe shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. EverMe does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
Information about General Data Protection Regulation (GDPR)
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018. We have appointed a Data Protection Officer, whose contact details appear in the Accountability and EU representative section below.
Do Not Track Notice
Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not respond to browser-initiated DNT signals. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.
Accountability and EU representative
Our Data Protection Officer (DPO) is responsible for EverMe’s compliance with this Privacy Policy and with applicable privacy legislation. You may contact this party at mycroft@assenteo.com or to the following address:
DPO: Assenteo Ltd.
Address: 71-75 Shelton St, Covent Garden, London, UK, WC2H 9JQ
Wellness Measurements
The Service offers features that generate wellness measurements about you.
Depending on the feature, these measurements may be generated using sensors on your device (such as the camera or microphone), a connected device or wearable, information you enter yourself, lab reports you upload, a third-party integration you authorize, or equipment made available to you at a partner location or event.
We refer to the information produced by these features, together with information you connect from third-party health and wellness sources, as “Wellness Data.”
Wellness Data may include measurements and indicators relating to cardiovascular, respiratory, physical, and stress-related characteristics, as well as scores, ranges, trends, and other insights we derive from them. The specific measurements available to you depend on the features you use, the device you use, and where you use the Service. We may add, change, or withdraw measurement features over time.
Some features produce estimates, scores, indexes, and trends about your health and wellness, including estimates of biomarkers ("Health Estimates"). Health Estimates may draw on face scans, connected devices, lab reports you upload, your answers, or other information you provide. Health Estimates are part of Wellness Data. They are wellness approximations, not laboratory or clinical measurements.
Some measurement features analyze sensor input entirely on your device and transmit only the resulting measurements to us. Others transmit input to us or to a service provider for processing. Where a feature processes information on your device, we will tell you so at the point where the feature is offered.
We collect Wellness Data only with your consent, or where it is necessary to provide a feature you have requested. Your consent covers Wellness Data, including Health Estimates and lab reports you upload, and its processing by our service providers, including in countries outside the United States as described in International Data Transfers. Your consent to Wellness Data collection is separate from your acceptance of this Privacy Policy, and you may withdraw it at any time in the App or by contacting us.
We do not use Wellness Data to identify you, and we do not use it for facial recognition, identity verification, or any similar identification purpose.
Partner Locations, Events, and Enterprise Offerings
We may make features of the Service available through retail partners, at events and activations, or through organizations that offer the Service to their customers, members, or personnel.
In these settings, information practices may differ from those described here, and additional notices may be provided at the location or at the point of collection.
Where a partner or host organization determines the purposes for which your information is used, that organization is responsible for its own privacy practices and you should consult its privacy notice.
Where we determine those purposes, this Privacy Policy and any applicable supplemental notice apply. Unless we tell you otherwise at the point of collection and in advance of collection, we do not share Wellness Data generated at a partner location or event with the partner or host in a form that identifies you.
An employer, insurer, or other organization may pay for your access to the Service (a "Sponsor"). If you use the Service through a Sponsor, we do not share information that identifies you with the Sponsor unless you separately agree. A Sponsor may receive group-level or de-identified reports that do not identify you.
Health & Wellness Data from Connected Devices and Apps
If you choose to connect a wearable, health app, or other wellness data source through a third-party integration (such as a health data platform or device app), EverMe may access wellness-related information — including activity, sleep, nutrition, menstrual cycle information, body measurements, and certain vitals — only after you provide explicit authorization within that integration.
We use this wellness-related information solely to power general longevity and wellness-oriented features in the Service (e.g., lifestyle insights, pattern tracking, and non-medical recommendations). EverMe does not provide medical advice, diagnosis, or treatment, and we do not interpret any data in a clinical or therapeutic context.
Labs
You can upload up to five of your own lab reports to your Labs record. We use AI to extract the values and the reference ranges printed on each report, and we show whether a value is above or below that range. Labs is a general wellness feature. It does not diagnose any condition or recommend treatment.
Lab reports and the values we extract are Wellness Data and are covered by your Wellness Data consent. We store them with a cloud provider under a written agreement, and we do not share them with advertising, analytics or marketing partners.
We keep a lab report and its values until you delete them. When you delete a report in the App, we remove the file and its values right away. If you attach a lab report to an App chat without adding it to your Labs record, we delete the file within 24 hours, or sooner if you delete the chat. Values mentioned in our answer remain in your chat history until you delete it.
Retention of Measurement Inputs
Where a feature processes sensor input or a data feed to produce a measurement, we retain that input only for as long as necessary to generate the measurement, and we do not retain it after that unless we tell you otherwise at the point of collection.
We retain the resulting Wellness Data in your account so that you can view and track it over time, as described in How Long We Store Personal Data.
No Advertising or Sale of Wellness Data
EverMe does not sell wellness or health-related data, nor do we use such data for advertising, retargeting, profiling, or data-brokerage purposes.
We use Wellness Data to generate personalized insights, recommendations, and responses within the app. We may use de-identified and aggregate information to evaluate, train, develop, and improve our features and machine learning models, and for research and outcome analysis. We may permit our technology providers to use such information for these purposes, provided it cannot reasonably be linked to an individual and is not reidentified.
We may work with third-party processors that help us deliver the Service (including integrations that route or standardize your data), but they act strictly under our instructions through written agreements and are not permitted to use your wellness data for their own independent purposes.
Your Consent and Control
Connecting any wearable or wellness data source is optional. You may revoke access at any time by disconnecting the integration within EverMe or the relevant third-party service. Once access is revoked, EverMe stops receiving data from that source going forward. You may also contact us to request the deletion of derived account-related data, as permitted by applicable law and our retention practices.
Using EverMe Through AI Assistants
Where available, you can connect your EverMe account to a third-party AI assistant (an “AI Assistant”). Connecting is optional. You connect by signing in to your EverMe account from inside the AI Assistant and approving the connection.
What we receive. When you ask the AI Assistant a question that uses EverMe, we receive your question. Where the AI Assistant permits it, if you attach a lab report file to your question, we also receive that file. We also receive a sign-in token that links the AI Assistant to your EverMe account. We do not receive your other conversations, memory, or files from the AI Assistant.
What we send. To answer a question you submit, we send the AI Assistant an answer that may include these categories of your EverMe information: profile information, such as your date of birth and, if you provided it, your gender; the wellness goals you set; Wellness Data, such as face scan results and data from wearables you have connected, including sleep, activity, and recovery; and information from your past EverMe conversations. We send only the information relevant to your question.
Who receives it. The provider of the AI Assistant receives this information because you directed us to send it. They are not our service providers. They handle it under their own terms and privacy policies, including their own retention and use practices, and we do not control what they do with it. You can read the AI Assistant provider’s privacy policy on its website.
Your consent. Before we send any Wellness Data to an AI Assistant, we ask for your consent on the connection screen. You can withdraw that consent at any time by disconnecting EverMe from the AI Assistant.
How we use it. We save only the question you send to EverMe and the answer EverMe returns, not the rest of your conversation with the AI Assistant. We use information we receive through an AI Assistant only to answer your questions, to save them to your chat history and personalize future answers, and to keep the Service secure. We do not use it for advertising, and we do not use it to train our models.
We may use de-identified or aggregate information derived from it to improve the Service, as described in No Advertising or Sale of Wellness Data.
How long we keep it.
1) Your questions and our answers are saved to your EverMe chat history and kept as described in How Long We Store Personal Data.
2) Chat memory is kept as described in How Long We Store Personal Data.
3) A lab report file you attach in an AI Assistant is used only to answer the question it was attached to. It is not added to your profile or Labs record. We discard the file once it is processed and delete any text taken from it within 24 hours. Our answer may mention values from the report, and that answer is saved to your chat history.
4) We do not store the sign-in token for the AI Assistant connection. Tokens used in the App are short-lived and are revoked when you disconnect or delete your account.
5) Our technical logs for AI Assistant requests do not record the content of your questions or our answers. We keep de-identified records of questions and answers, which cannot reasonably be linked to you, to operate and improve the Service.
Disconnecting and deleting. You can disconnect EverMe at any time in the AI Assistant’s app or connector settings. Disconnecting stops any new sharing. It does not delete information already sent to the AI Assistant provider, which you can manage in its settings. To delete the information EverMe holds, including your chat history and chat memory, delete your account in the App or send a Deletion Request, as described in How Long We Store Personal Data.
Non-Medical Use Only
The Service is intended solely for general wellness and longevity support. The Service is not a medical device and is not a substitute for professional medical care. You should not rely on insights, scores, or trends provided by EverMe to make medical decisions. Always consult a qualified healthcare professional for diagnosis or treatment. EverMe is not a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA), and HIPAA does not govern the information you provide to us. We protect that information as described in this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy at any time. However, if we introduce material changes that may affect your privacy rights or consent mechanisms, we will provide timely notice to users (such as through in-app notifications, email, or another reasonable method) before such changes take effect. If you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.
Contact Us
Don’t hesitate to contact us by email if you have any questions. Email: support@everme.ai.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Us section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority.
